Privacy Policy

1. Introduction

Powerweave Software Services Private Limited (“Powerweave,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our websites, use our digital services, interact with our content, participate in our marketing activities, or engage with our products and services.

By using our websites or services, you acknowledge that you have read and understood this Privacy Policy. For any questions regarding this Privacy Policy, please contact us at privacy@powerweave.com

2. Scope

This Privacy Policy applies to our websites, digital platforms, products, services, marketing communications, events, and other interactions with Powerweave unless a separate privacy notice is provided.

3. Information we collect

We may collect personal information directly from you, automatically through your use of our website, or from trusted third-party sources.

1. 1. Information you provide may include your name, company name, job title, email address, phone number, postal address, communication preferences, event registrations, enquiries, survey responses, resume (where applicable), and any other information you voluntarily share with us.
   2. Information collected automatically may include your IP address, browser type, device and operating system information, pages visited, referral URLs, website usage data, cookie identifiers, and approximate location information where permitted by law.
   3. Information obtained from third parties sources may include publicly available business information, marketing partners, event organizers, recruitment partners, social media platforms, and other trusted business sources.
   4. Client Data: As part of providing our services, we may process customer data, including product information, digital assets, images, artwork, videos, catalogs, marketing content, and other business materials solely in accordance with our contractual obligations, applicable laws, and our clients’ documented instructions.

4. Use of Information

Powerweave processes personal information for legitimate business purposes and in accordance with applicable data protection laws. Depending on your interaction with us, we may use your personal information to:

• provide, manage, and deliver our products, solutions, and professional services;
• respond to enquiries, requests, and customer support requirements;
• establish and maintain business relationships with customers, partners, suppliers, and prospective clients;
• manage contracts, proposals, transactions, and service delivery;
• personalize website content, communications, and user experience;
• send newsletters, marketing communications, event invitations, and product updates where permitted by law or with your consent;
• administer registrations for webinars, events, demonstrations, surveys, and other marketing initiatives;
• improve our websites, products, and services through analytics, research, testing, and performance monitoring;
• administer and secure our websites, applications, systems, and digital platforms;
• authenticate users and manage access to restricted areas of our websites or customer portals;
• detect, prevent, investigate, and mitigate fraudulent, unauthorized, or illegal activities;
• process employment applications and recruitment-related activities;
• comply with applicable legal, regulatory, contractual, and compliance obligations; and
• protect the rights, property, security, and legitimate interests of Powerweave, our customers, business partners, employees, and other stakeholders.

Where Powerweave processes customer data as part of providing contracted services, such processing is performed solely in accordance with the applicable agreement and the client’s instructions.

Powerweave does not sell or rent personal information collected through its websites or services.

5. Legal Basis for Processing

Where required under applicable data protection laws, Powerweave processes personal information on one or more of the following legal bases:

• your consent;
• performance of a contract;
• compliance with legal obligations; and
• our legitimate business interests, provided such interests do not override your rights and freedoms.

6. Cookies

Powerweave uses cookies and similar technologies to enhance website functionality, improve user experience, analyze website traffic, and support security measures.

Cookies may collect information such as your IP address, browser type, device information, and website activity. You can disable cookies through your browser settings; however, certain features of the website may not function properly as a result. Where required by applicable law, we obtain your consent before placing non-essential cookies on your device. You may manage your cookie preferences through your browser settings or any cookie preference tool made available on our website.

7. Marketing Communications

Where permitted by applicable law, Powerweave may send newsletters, product updates, event invitations, thought leadership content, and other marketing communications that may be of interest to you.

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at privacy@powerweave.com. Please note that we may continue to send administrative or service-related communications where necessary.

8. Sharing of Information

Powerweave respects your privacy and does not sell or rent your personal information to third parties.

We may share your personal information with the following categories of recipients where necessary to operate our business, deliver our services, or comply with legal obligations:

• Powerweave affiliates and group companies, where necessary to support the delivery of our products and services or manage business operations.
• Trusted service providers, subcontractors and business partners who perform services on our behalf, such as cloud hosting, IT support, website management, analytics, marketing, communication platforms, payment processing (where applicable), and other business operations.
• Professional advisors, including auditors, consultants, legal counsel, insurers, and other advisors who assist us in conducting our business.
• Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by applicable law, regulation, legal process, or to protect the rights, property, or safety of Powerweave, our customers, employees, or others.
• Business successors or acquirers in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, provided that the recipient continues to protect your personal information in accordance with this Privacy Policy or applicable law.
• Other third parties, where you have provided your consent or where disclosure is otherwise permitted or required under applicable law.

Where Powerweave processes customer data as part of delivering contracted services, such data may be shared only with authorized employees, affiliates, subcontractors, or service providers who require access to perform the services and who are bound by appropriate contractual confidentiality and data protection obligations.

We may also disclose aggregated or anonymized information that does not identify any individual for business analytics, research, statistical reporting, thought leadership, product improvement, or marketing purposes.

All third parties who process personal information on our behalf are required to implement appropriate technical and organizational safeguards to protect such information and are permitted to use it only for the purposes for which it has been disclosed.

9. Customer Data and Confidentiality

As part of our service offerings, clients may provide data, content, images, artwork, product information, catalogs, and other business materials for processing.

Powerweave processes such information solely for the purpose of delivering contracted services and in accordance with client instructions. Ownership of customer data remains with the respective client.

Access to client information is limited to authorized personnel who require such access for business purposes. Employees, contractors, and service providers are subject to confidentiality obligations.

10. Data Security

Powerweave implements appropriate technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. These measures include access controls, secure hosting environments, encryption where appropriate, network security, employee confidentiality obligations, and periodic security reviews.

While we strive to safeguard information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Summary of Data collection

Category of Personal Information	Sources from where Data is Collected	Purpose of Collection	Categories with whom this Data will be Shared
Identity and Business Contact Information (e.g., name, company name, job title, email address, phone number, postal address, communication preferences)	Directly from the individual through website forms, enquiries, registrations, business interactions, or correspondence	To establish and maintain business relationships; respond to enquiries and customer support requests; provide, manage and deliver products and services; manage contracts, proposals, transactions and service delivery; authenticate users; send service-related communications; administer accounts	Company affiliates and group companies; trusted service providers, subcontractors and business partners (including cloud hosting, IT support, communication platforms); professional advisors; government authorities, regulators, courts and law enforcement (where required); business successors or acquirers; other third parties with consent or where permitted or required by law
Marketing and Communication Information (e.g., newsletter subscriptions, communication preferences, event registrations, webinar registrations, survey responses)	Directly from the individual	To send newsletters, marketing communications, event invitations and product updates (where permitted by law or with consent); administer webinars, demonstrations, surveys and marketing initiatives; personalize communications and user experience	Trusted service providers, subcontractors and business partners (including marketing platforms, communication providers and analytics providers); Company affiliates; professional advisors (where required); other third parties with consent or as required by law
Recruitment Information (e.g., resume/CV, employment applications and other recruitment-related information)	Directly from applicants and from recruitment partners	To process employment applications and conduct recruitment-related activities	Recruitment partners; trusted service providers supporting recruitment; Company affiliates; professional advisors; government authorities where required by law
Website and Technical Information (e.g., IP address, browser type, device information, operating system, pages visited, referral URLs, website usage data, cookie identifiers, approximate location information)	Automatically collected through the website, cookies and similar technologies	To administer and secure websites, applications and systems; improve websites, products and services through analytics, testing and performance monitoring; personalize website content and user experience; detect, prevent and investigate fraud, unauthorized access and other illegal activities	Trusted service providers, subcontractors and business partners (including cloud hosting providers, website administrators, analytics providers and IT support providers); Company affiliates; government authorities where legally required
Business Information Obtained from Third Parties (e.g., publicly available business information and information from marketing partners, event organizers, recruitment partners and social media platforms)	Publicly available sources, marketing partners, event organizers, recruitment partners, social media platforms and other trusted business sources	To establish and maintain business relationships; business development; marketing activities; customer engagement; recruitment; responding to enquiries; delivering products and services	Company affiliates; trusted service providers and business partners; professional advisors; government authorities where required; other third parties with consent or as permitted by law
Customer Data / Client Data (e.g., product information, digital assets, images, artwork, videos, catalogues, marketing content and other business materials provided by customers)	Provided by customers in connection with contracted services	Solely to provide contracted services in accordance with contractual obligations, applicable law and documented customer instructions	Authorized employees; Company affiliates; subcontractors; service providers engaged to perform the services, each subject to appropriate contractual confidentiality and data protection obligations
Any Other Information Voluntarily Provided	Directly from the individual	To respond to requests; provide requested services; maintain business relationships; comply with legal obligations; protect Company’s legitimate interests	Company affiliates; trusted service providers; professional advisors; government authorities where required; business successors; other third parties with consent or where permitted by law

12. Data Retention

We retain information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable requirements.

13. Your Rights

Subject to applicable data protection laws, you may have the right to:

• access your personal information;
• request correction or deletion of your personal information;
• withdraw your consent where processing is based on consent;
• object to or restrict certain processing activities;
• request data portability where applicable;
• opt out of marketing communications; and
• lodge a complaint with the relevant supervisory or regulatory authority.

You can exercise your data protection rights by sending a mail to privacy@powerweave.com

14. Third-Party Websites

Our website may contain links to third-party websites. Powerweave is not responsible for the privacy practices, content, or security of such websites. We encourage users to review the privacy policies of any external websites they visit.

15. Affiliate/Global Operations Disclosure

Powerweave operates globally and may transfer or process personal information in countries where it, its affiliates, or authorized service providers operate. Where personal information is transferred internationally, we implement appropriate contractual, technical, and organizational safeguards in accordance with applicable data protection laws.

16. Children’s Privacy

Our websites and services are intended for business users and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it. If you become aware that a child has provided us with personal information, please contact us.

17. Intellectual Property

All artwork, images, designs, content, and other materials provided by clients remain the property of their respective owners unless otherwise agreed in writing.

Clients are responsible for ensuring that submitted materials comply with applicable copyright, trademark, licensing, and intellectual property laws.

18. Your Data Protection Rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please email us at privacy@powerweave.com

In certain circumstances, you have the following data protection rights under GDPR:

Rights	What does this mean?
The right to be informed	You have the right to receive clear and easily understandable information about how the Company uses your Personal Information and your rights.
The right of access	You can request access to your Personal Information (if the Company is processing it), along with certain related details, so you can ensure it is being used lawfully.
The right to rectification	If your Personal Information is incorrect, outdated, or incomplete, you have the right to request corrections.
The right to erasure	You may request the deletion of unnecessary, excessive, or improperly processed data, including data processed with your consent.
The right to restrict processing	You have the right to restrict or temporarily block the use of your Personal Information. While the Company may still store your data, it will stop actively using it. The Company maintains records of such requests to ensure compliance.
The right to data portability	You have the right to obtain and reuse your Personal Information across different services. For example, if you switch to a new provider, you can transfer your data safely and securely without affecting its usability.
The right to object to processing	If you believe your Personal Information is not being processed in compliance with data protection laws, you have the right to object to its processing. This is different from withdrawing consent, as it applies to processing based on the Company’s legitimate interests.
The right to lodge a complaint	If you are dissatisfied with how the Company handles your Personal Information, you have the right to file a complaint with the relevant data protection authority in your country of residence, workplace, or where you believe your rights were violated.
The right to withdraw consent	If you previously gave consent for the processing of your Personal Information, you may withdraw it at any time. However, this will not affect any lawful processing that occurred before your withdrawal. This includes withdrawing consent for marketing purposes.
The right to request anonymization	You have the right to request that your Personal Information be anonymized.
The right to request information of third-party public and private entities with whom we have shared data	You may also request details about the public and private entities with whom the Company has shared your Personal Information and the purpose of such sharing.

 

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Services without some necessary data.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the EEA. By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.

19. How Will We Verify Your Identity When You Submit an Access or Deletion Request?

1. 1. Requests for Specific Pieces of Personal Information

To process your request, we require at least three pieces of Personal Information and will attempt to match them with our records. Additionally, you must submit a signed declaration confirming your identity under penalty of perjury.

If we cannot verify your identity to the required level of certainty, we will be unable to fulfil your request. In such cases, we will notify you and explain the reason for denial. However, we will treat your request as one for disclosure of the categories of Personal Information we have collected about you and will attempt to verify your identity under the applicable, less-stringent standard.

1. 2. Requests for Categories of Personal Information Collected

To verify your request, we will ask for at least two pieces of Personal Information and attempt to match them with our records.

If we are unable to confirm your identity with the required level of certainty, we will be unable to process your request. In such cases, we will notify you and explain the reason for denial.

1. 3. Requests for Deletion of Personal Information

To process a deletion request, we will require at least two pieces of Personal Information and will attempt to match them with our records.

If we cannot verify your identity with the necessary level of certainty, we will be unable to proceed with the deletion. In such cases, we will notify you and explain the reason for denial.

20. Changes to this Privacy Policy

Powerweave may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page along with the revised effective date. Continued use of our websites or services after any updates constitutes acceptance of the revised Privacy Policy.

This Privacy Policy was last updated in July 2026.

21. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Powerweave Software Services Pvt. Ltd.
Plot 27, Road 11, MIDC, Marol
Andheri East, Mumbai 400093
Phone: +91 22 40079343
Email: privacy@powerweave.com