Summary of our offering
|Managing the order verification process by studying the business rules associated with your orders, and ensuring the communications reach the client with order confirmation or incomplete order inputs pending.|
Finding the right resources and getting effective output at competitive costs in the back office is an ongoing battle. Then there is training and upgrading of resources involved to use automation tools, and just as you get it right, the business changes.
Powerweave offers a variety of new tools and resources that enhance the speed and accuracy of your post-order processes. And, with our rapid proof of concept approach, we can understand, replicate and often improve on your processes within days.
With our offshore order entry services, the opportunity to cut a great deal of the costs and at the same time, dramatically improve customer response times are now real. For instance, through our suite of custom made order management tools, our service team can pick up all orders that come in by fax, email, uploads and mail, from a unified ‘orders in’ location. Orders are collated, data entered, verified and sorted into ready to go and incomplete or ‘query’ orders. Incomplete or conflicting orders can be rerouted to customers for correction.
- Variety of new tools and resources to quick management
- Dramatically improve customer response time
- A suite of custom made order management tools
- Experts at managing orders for the past 10 years
- Proof of concept, understand, replicate, improve and process within days
Need experts to manage orders? Or looking for basic order management services?