Over the last 5 years our studios have entered over 1 million orders.
Over the last 5 years
our studios have entered
over 1 million orders.
99%+ First time right delivery geographical advantage.
99%+ First time right
delivery geographical
advantage.
We process over 6500 fax, email, and web based orders each day.
We process
over 6500 fax, email,
and web based
orders each day.

Order Management

Manage orders offshore and increase customer response time with our custom made order management tools.

Summary of our offering

Pick Orders By Fax, Email, Uploads Or Mail And Create An Unified Repository

Order entry is a highly skilled process, and our dedicated order management teams have entered over 2M jobs in the last 3 years between them. Having exposure to various industries including the promotional industry, industrial parts, publishing and catalog companies amongst others has given them the expertise to enter a variety of orders across many traditional & custom systems including Enterprise systems built on Oracle, MS Dynamics, Siebel, M2M, etc. Our team comes in right at the start when the order is emailed/faxed to you and then enters orders directly into your system, ready for your action.

Collation Of Orders

In some cases, you may not need order entry, but your orders could be coming from a variety of sources and also be of many different types. Our team assists your production process by collating the orders from various sources and segregating them for your action.

Data Entry

Direct data entry of orders into your accounting or enterprise systems.

Verification Of Orders

Managing the order verification process by studying the business rules associated with your orders, and ensuring the communications reach the client with order confirmation or incomplete order inputs pending.

Sorting Of Orders

In some cases, you may not need order entry, but your orders could be coming from a variety of sources and also be of many different types. Our team assists your production process by collating the orders from various sources and segregating them for your action.

Finding the right resources and getting effective output at competitive costs in the back office is an ongoing battle. Then there is training and upgrading of resources involved to use automation tools, and just as you get it right, the business changes.

Powerweave offers a variety of new tools and resources that enhance the speed and accuracy of your post-order processes. And, with our rapid proof of concept approach, we can understand, replicate and often improve on your processes within days.

With our offshore order entry services, the opportunity to cut a great deal of the costs and at the same time, dramatically improve customer response times are now real. For instance, through our suite of custom made order management tools, our service team can pick up all orders that come in by fax, email, uploads and mail, from a unified ‘orders in’ location. Orders are collated, data entered, verified and sorted into ready to go and incomplete or ‘query’ orders. Incomplete or conflicting orders can be rerouted to customers for correction.

  • Variety of new tools and resources to quick management
  • Dramatically improve customer response time
  • A suite of custom made order management tools
  • Experts at managing orders for the past 10 years
  • Proof of concept, understand, replicate, improve and process within days

Need experts to manage orders? Or looking for basic order management services?