Conversations with Customer PowerWeave Welcome to PowerWeave, Customer! PowerWeave Your representative, Support 1, has arrived. Support 1 HI Vicky ,This is Deepak Support 1 I now have control of your PC Support 1 I will now load the website on your screen and walk your through the key feaures Support 1 we can use this chat box to communicate with each other PowerWeave Please see http://ns1.powerweave1.com/shepenco/ Support 1 This is the home page of the website that we have designed for you Customer I have been editing these pages and will later send the changes that i have noticed that need correcting Support 1 Sure, we will correct them Support 1 These are the static links that contain information like contact us and general information Customer thanks for correcting the general information to the 2004 catalog info Support 1 That’s our job, Support 1 Coming back to the home page, the products on the home page are our choice, just for demo purpose. We will replace this products with your choice, when you let us know Customer I'll send you a list to feature here Support 1 these products can be set using a control panel yourself, which I will show you in a while Customer ok Support 1 All the products are arranged into two broad categories for the convenience of the user. For a user who justs wants to browse through the products and who does not have anything particular in mind, this is the route to look at the product the company offers Support 1 For those who know what they want, we have the search box. Clicking on the category leads to a product listing page. Support 1 The user clicks on the image and this takes him to the product detail page, where the user can see all the information pertaining to the product along with all the color options, available Support 1 All the actions points are conveniently placed as one click buttons for the user Support 1 the user can add this product to wish list, save the image, email this page to somebody... Customer these will work great for the user Support 1 as well as order from here, once we integrate the order module Support 1 That was email a product Customer I like the ease of the email product screen Support 1 Thanks Support 1 Let me now show you the search module. Search has been provided on price range as well as on key word Customer this is one of the main searches that customers use Support 1 True. most of them are price conscious Support 1 We also have provided for an advanced search option where the user can select by product code, by keyword or by a combination. Customer I like this one because it narrows the field of product for the distributor. this is the best thing about the site Support 1 This is the create-a-pencil module Customer is all active for this one now Support 1 Yes. Currently it just displays what the user selects. We will be integrating this with the order module and the user can order from here Customer You did a great job on this module.  It is exactly as we needed.  I am glad you were able to understand my directions.  Great job. Support 1 Thanks again..we are glad for the faith you had in us Support 1 Would you want to try this for yourself ? Customer ok Support 1 in the eraser part, we need to put in a few values, we will put them up by tomorrow Customer Again, this is exactly as we were wanting Support 1 An Order button will be placed here, once we are ready with the ordering module. You had some inputs on the ordering part, please let us have those Customer I have found some pricing issues that we need to fix before going to the ordering stage Support 1 ok, will wait for you to sort that before we proceed Support 1 This is the 3D menu, where the user can view selected products in 3D. Clicking on the 3D button will start the 3D animation and if the user wants to see the pen in detail, he can click on zoom. From this page, the user can either go back to the listing page or go to the product detail page Customer I like the fact that you put options of where to go next on the pages, rather than making the user go all the way back to page 1 and out from there. Support 1 We currently have 12 products here, we will be putting up 8 more by tomorrow Customer the image was upside down on the Met 2000 pen Support 1 OK. will correct that Support 1 Let me now show you the virtual sample functionality Customer very interested in this working for the customer Support 1 For all the products the user can see the virtual sample from the product detail page. The user can select for which color he wants to see the Virtual Sample. The top section will show the logo in full. The bottom section will crop the logo image as per visually available imprint area Support 1 The user can select for which color he wants to see the VS Support 1 The top section will show the logo in full Support 1 The bottom section will crop the logo image as per visually available imprint area Customer Our standard printing area is toward the eraser end.  These are showing centered which can be done, but is not the standard.  Should be adjust these toward the eraser end to show accuracy of printing area?  Support 1 Ok..we will reset the imprint settings to reflect this Customer Show me how they drop in their logo.  This is what it will be used for mostly Support 1 OK...only registered users can drop their own logos Customer what do you mean registered? Support 1 I mean that this site is designed for two types of users, one is the casual visitor to the site and one is a user who is logged/ enlisted with us. Registration is a simple process Support 1 Once  users logins..it is only then that they can do cetain things like order, drop their own logo, etc Customer I'll do a letter out to our distributor base with this type of info so that they will know what is available if they register. I like the idea Support 1 They can make wishlists, track order and look at order history Customer does this tie to the order locator ? Support 1 We are building an order module, it will tie to that Customer I also like the virtual sample program Support 1 There, that was how a user uploads his logo Support 1 Thanks... A registered user can make wishlists and keep adding products to that and then from that wishlist he can remove/order products Support 1 The site will store this information and display this the next time the user returns Customer great idea for customers to keep fresh ideas for their clients for future business Support 1 Apart from this, your distributors can also shoot out professionally designed eflyers. This is in addition to "Email this page" Customer You answered my question. They have two options, either the standard page or set up something professional looking Support 1 Right. I will have the length increased Customer that was what I was thinking also. I can't talk in 40 characters or less, Ha! Support 1 :) That was the eflyer part...available only to registered users. We have kept it very simple. Customer Simplicity is the key to a customer using the site or not Support 1 you are correct, it would adjust as per the imprint area Support 1 Let me now come to the Push mechanism available to you Support 1 These are all the links available to you, for pushing out products of your choice all the products that you have on the database can be mapped to these links Customer I like the fact that all this shows up on home page and does not have to be searched. Support 1 Are you happy with the progress we have made so far Customer Very much so. You have done a great job, and now it just needs the tweaking. Support 1 Any more inputs / feedback you have for us Vicky? Customer I think you covered a lot. I sure appreciate you taking the time today to go over this in detail. I'll get the product changes to you and then we'll talk about going live. Thanks again and have a great weekend.